Last Updated: Mar 02 2018
Short version: we’re not here to rip you off & will bend over backward to help you have an awesome experience with us. We want you as a customer for a long time.
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms & Conditions.
Orders that you submit online are processed immediately and may not be able canceled, and you may need to wait until you receive the merchandise in order to return it. In most cases, you can contact us & we can refund you right away.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be nearly in the same condition that you received it and need NOT be the original packaging.
If you wish to ship it back to us, you’ll need to initiate a return. To initiate a return, please email us at [email protected]. We don’t require a receipt or proof of purchase to accompany your return because we can look it up in our system to find your order.
All returned merchandise should be sent to us at 24 W Camelback Rd Ste A92, Phoenix, AZ, 85013.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.